Office of the Hydro One Ombudsman

Investigates complaints about unfairness in the delivery of services by Hydro One, including Hydro One Inc., Hydro One Telecom, and Hydro One Remotes Is independent of the company's operations and administration and reports to the Board of Directors An "office of last resort": a place to turn to when all other attempts at solving complaints with Hydro One have failed Does not look at rates, as they are set by the Ontario Energy Board and are not within the Ombudsman's authority Can help to improve the services that Hydro One delivers to the public and its customers