Privacy Policy

1. Automatic Collection of Information

When you visit our website, essential technical logs may record information needed to operate and protect the service, such as your device's IP address, browser information, requested pages, timestamps, and errors. Site analytics are separate from these operational logs and exclude account identities and private content.

Essential cookies support account sign-in and security. Our automatic site analytics do not use cookies or persistent browser identifiers. Google Analytics runs with analytics storage and advertising storage disabled.

2. Collection of Personal Information

We may collect personal information that you voluntarily provide to us when you register on the website, fill out a contact form, subscribe to our newsletter, or otherwise interact with our services. This information may include your name, email address, and phone number.

We only collect personal information that is necessary for the purposes stated in this policy. You are free to refuse to provide personal information, but doing so may prevent you from using certain features of our website. If you are uncertain about what information is required, please contact us at [email protected].

3. Privacy of Children

We do not knowingly collect any personal information from children under the age of 13. If you are under 13, please do not submit any personal information through our website. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce this policy by instructing their children to never provide personal information through our website without permission.

If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at [email protected] and we will take steps to delete that information from our systems immediately.

4. Use and Processing of Collected Information

We use the information we collect for a variety of purposes, including to operate, maintain, and improve our website and services; to respond to your inquiries, comments, and requests; to send administrative communications such as updates, security alerts, and support messages; to send marketing and promotional communications (where permitted by law); to enforce our terms and conditions and other agreements; to protect the rights, property, and safety of Street Voices, our users, and the public; and to comply with applicable legal obligations.

When API-based AI search is enabled, we send your search text to OpenAI to generate a numerical representation that helps match your needs to services. Public service listing text is also processed to prepare those matches. We do not attach your account credentials, saved services, or private profile fields to these requests. This search processing is separate from optional usage analytics and may take place outside Canada.

The legal bases for processing your information include: your consent, where you have given us explicit permission; contractual necessity, where processing is required to fulfill our obligations under a contract with you; and legitimate interests, where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

5. Managing Information

You are able to access, update, and delete certain personal information that we have about you. The information you can access, update, and delete may change as our services evolve. You may manage your personal information through your account settings, or you may contact us directly at [email protected] to request access to, correction of, or deletion of any personal information that you have provided to us. We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain information for record-keeping purposes or to complete any transactions that you began prior to requesting a change or deletion.

6. Disclosure of Information

We may disclose your personal information to trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential. We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information. We will not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent.

7. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it. In some cases, we may retain certain information after you have closed your account or requested deletion, where we have an ongoing legitimate business need or legal obligation to do so, such as to resolve disputes, enforce our agreements, or comply with applicable laws and regulations.

8. Data Analytics

Google Analytics receives cookie-free measurements of normalized page paths and selected actions. Analytics storage, advertising storage, Google signals, and advertising personalization are disabled. Search text, page titles, listing identifiers, account identifiers, and form contents are excluded.

We use PostHog to analyze anonymous site activity sent through our server. Measurements include page visits, engagement, feature use, and broad technical error categories. We do not forward visitor IP addresses or account identities. Temporary visit identifiers group activity within an open page and reset on reload; they do not identify returning people.

Local event records are retained for 90 days and aggregate history for up to 24 months. Session recording is disabled. Existing historical reports may contain activity collected under the previous consent-based system.

Contact us at [email protected] with privacy questions or a deletion request. Access to directory services does not depend on analytics.

9. Do Not Track Signals

When your browser supplies a Do Not Track (DNT) or Global Privacy Control signal, automatic directory analytics are disabled. Essential account and security functions remain available. Third-party embedded content is governed by its own privacy settings and may not respond to the same signal.

10. Social Media Features

Our website may include social media features such as share buttons, embedded content, or links to social media platforms including Facebook, Twitter, Instagram, and YouTube. These features may collect your IP address and set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media platforms, not by this privacy policy. We encourage you to review the privacy policies of any social media services you use to understand how they collect, use, and share your information.

11. Email Marketing

With your consent, we may send you newsletters, promotional materials, and other communications related to Street Voices and our services. You may opt out of receiving marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us at [email protected]. We will process your opt-out request promptly. Please note that even after opting out of marketing communications, you may still receive transactional or administrative emails from us, such as account notifications and service updates. We comply with the CAN-SPAM Act and all applicable anti-spam legislation.

12. Links to Other Resources

Our website may contain links to other websites and online resources that are not owned or controlled by Street Voices. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our website and to read the privacy statements of every website that collects personal information. This privacy policy applies only to information collected through our website and does not govern the practices of third parties that we do not own or control, or individuals that we do not employ or manage.

13. Information Security

We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we take reasonable steps to safeguard the personal information in our possession, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

14. Data Breach

In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, Street Voices will notify affected users and relevant authorities in accordance with applicable laws and regulations. We will take prompt action to investigate the breach, mitigate any harm, and implement measures to prevent future occurrences. Notification will be provided through the most expedient means available, including by email or by posting a notice on our website, and will include a description of the breach, the types of information involved, and the steps we are taking in response.

15. Changes and Amendments

We reserve the right to modify this privacy policy at any time, effective upon posting the updated version on our website. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our website and services after any changes or revisions to this privacy policy constitutes your acceptance of those changes.

16. Acceptance of this Policy

By using our website, you signify your acceptance of this privacy policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy, the practices of this site, or your dealings with this site, please contact us at: [email protected]